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Community Update - Registration

By Greg Jankowski

As we look to a November update of the community, please check to see you have registered for a customer portal account.


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Community Update

By Greg Jankowski

The value you get from being a member of our community and your ability to get your questions answered fast is very important to all of us at here at Ipswitch.

To that end, we have started work on updating and improving the community and support experience. As we go through the update process, we will keep you informed at each step.


Recent articles

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Ipswitch is excited to announce the availability of Service Pack 2 for WhatsUp Gold 2017, this can be accessed for all customers with a current license in the Ipswitch customer portal. Service Pack 2 contains a number of performance enhancements, feature improvements and functionality not available in the initial release.


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WhatsUp Gold SP2 Features and Enhancements

By Mark Amick – 3 Comments

Review the new features in WhatsUp Gold SP2.


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WS_FTP Server 2017 is available for download

By Greg Jankowski

Ipswitch customers, under a current service agreement, can now download and install the new release from the Customer Portal.
This release introduces 3 new editions of WS_FTP Server 2017 along with advanced features included in the product and associated add-on modules.


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Update to the community is coming!

By Greg Jankowski – 8 Comments

The update will take place on Dec. 9th. New accounts are disabled Nov. 11th.
Access to create new content will be disabled Fri. Nov. 18th.
Please read this important update for your user account and join the webinar. Two important items as the update nears...


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Recent Comments

  • Update to the commun…
    Richard Auger says:
    Hi Greg
    is the new community space live?
    3 months ago
  • Update to the commun…
    Greg Jankowski says:
    There will no longer be a "Customer Portal". It will be a community that all can participate in. 
    And if you have right to support features, you will see that as well. 
    We are merging accounts, customer portals, knowledge bases, and community into one place.
    3 months ago
  • Update to the commun…
    Richard Auger says:
    Hi Greg,
    so if I understand correctly, as long as I can login to the customer portal I will be able to access the community?
    I've registered with a gmail account.  Can't see that you have much more information than you had before though, as it's not linked to a company or serial number.
    3 months ago
  • Update to the commun…
    Greg Jankowski says:
    You will be able to login with your email in the new community.  You will not have an issue participating in the community. You will just have a new password for the Community.
    Anyone; customer, guest (non-customer), employee, or partner will be able to join and participate in the community.
    3 months ago
  • Update to the commun…
    Richard Auger says:
    Hmm...I only just saw this update.  Well that's me out as well then - as a partner the customer portal never works for me; if I try to register it says my email is already in use, but won't let me connect with it.
    If people can no longer use the Ipswitch Community, I recommend using the LinkedIn MOVEit group instead.
    3 months ago
  • Update to the commun…
    Greg Jankowski says:
    Due to unforeseen issues, we had to lock down the community until the update.
    You will be able to create and answer questions with one login. This needs to be the one of the Customer Portal logins as this community only has limited information request (1st/last name and email).
    You do not need to be a customer to sign up for a Customer Portal…
    3 months ago
  • Update to the commun…
    Renata Petrasova says:
    Hi, this post: https://community.whatsupgold.com/network_server_monitoring/distributedmsp/distributedmsp_questions/repeated-step-1-notifications discusses that in order to get only one notification if a threshold is exceeded you have to uncheck the "automatically resolve items no longer out of threshold" Checkbox.. Is it possible to get a…
    3 months ago
  • Update to the commun…
    Andrei Hawke says:
    Hi Greg
    This is a bad transition. Having posted multiple times on the boards to help others out loosing my ability to ask questions without a customer account is ridiculous. 
    3 months ago
  • WhatsUp Gold SP2 Fea…
    Dongho Choi says:
    3 months ago
  • WhatsUp Gold SP2 Fea…
    Mark Amick says:
    Christopher,
    Final production release testing is occurring right now.  Assuming all goes well should live within the next day or so.
    Mark
    3 months ago

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