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Whatsup Deactivation/Reactivation

2 years ago
OfflinePhoto of Latif Yahya
Latif Yahya

I am in need on some urgent assistance:

 We have just moved our Whatsup version 15 to a new server.

I have deactivated the license for the old server, but cannot re-activate it on the new one.

Error I see is:

The activation was not successful. Your license does not allow any more activations. Possible solution: Deactivate the license on another computer or using myipswitch.com and try again.

Can anyone help?

Concluded

0 Conclusions:

11 Replies

OfflinePhoto of Ahmed Basiouny Ahmed Basiouny said 2 years ago

Hi,

try to access your myipswitch.com and try to deactivate the license then try again


OfflinePhoto of Latif Yahya Latif Yahya said 2 years ago

Hi Ahmed,

Which option do I select?

Under 'My Licences', I don't see my registered license for WhatsUp. If I try and Find/Claim it, nothing happens.


OfflinePhoto of Detlef Jahn Detlef Jahn said 2 years ago

OfflinePhoto of Ahmed Basiouny Ahmed Basiouny said 2 years ago

yes, it is the new Customer portal...

 


OfflinePhoto of Latif Yahya Latif Yahya said 2 years ago

Thank you both.

That did the trick. I didn't know about the new portal.


OfflinePhoto of David Sawyer David Sawyer said 20 months ago

Is there a limit on activations/deactivations?


OfflinePhoto of Ahmed Basiouny Ahmed Basiouny said 20 months ago

No, I think there is now limit for that but you should have only 1 activated server...


OfflinePhoto of David Sawyer David Sawyer said 20 months ago

Before I upgrade the live version I would like to install the latest version on a test server and upload a backup of the database to make sure all is ok for a while then upgrade from 15 to 16 on the live box

So I'd have to deactivate live, activate dev, deactivate dev, activate live...


OfflinePhoto of Ahmed Basiouny Ahmed Basiouny said 20 months ago

So you need to downlaod evaluation on the new server and make your tests. once you are ready to move to the new one then deactivate the old one and activate the new...


OfflinePhoto of David Sawyer David Sawyer said 20 months ago

Good point, downloaded an eval and during the install the offline activation says to go to https://whatsupgold.secure.force.cc

Surely you mean force/cp not force.cc

wug install.png


OfflinePhoto of WhatsUp Guru (Jason Williams) WhatsUp Guru (Jason Williams) said 20 months ago

I think it actually says force.com, but for some reason it is getting cut off in that dialog window.


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Posted By:
Latif Yahya
 
May 28, 2012

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