Roger,

Shoot me a message with your serial number and I will get tech support to follow up with you.

I have the same exact issue... was there any resolution to this??

Our tech support group is aware of the issues and have a workaround to get this working.  You can fill out the form on this page and tech support will get back with you:

http://www.whatsupgold.com/support/technical-support-form.aspx

Or you can send me a message with your serial number and I can get a case opened for you within Tech Support.

I have spoken with our tech support group and they will be posting the supported workaround for this issue shortly.

Thank you for your patience.  This will resolve the issue as described and illustrated in the screenshots above.

1)      Select Cancel on the error.

2)      Restore the Netflow database backup.

3)      Apply the following query to the Netflow database:

From SQL Management Studio open a new query and apply the following query to the Netflow database.

DELETE FROM [NetFlow].[dbo].[InterfaceTraffic] WHERE [nInterfaceID] NOT IN (SELECT [nInterfaceID] FROM [NetFlow].[dbo].[Interface])

Or if you are not running full SQL,  you can run the following from a command prompt:

sqlcmd -E -S (local)\whatsup -d Whatsup -Q "DELETE FROM [NetFlow].[dbo].[InterfaceTraffic] WHERE [nInterfaceID] NOT IN (SELECT [nInterfaceID] FROM [NetFlow].[dbo].[Interface])"

5)      Run the installer in repair mode.

This will resolve your issue.  Please contact us if you encounter any complications during this process. 

http://www.whatsupgold.com/support/technical-support-form.aspx

Thanks a lot Jason & Dan. I opened parallel to this Thread, a support case and got the same answer.

I will try this today.

Thanks

Roger

It is working now with this solution!

Thanks a lot.

Roger

Glad to hear Roger.

If any other user is having the issue, please follow the steps listed above by Dan.  Please let us know if you are having the problem and if the above solution worked.