Reminders
Problem

NullReferenceException

21 months ago
OfflineLouis Weng
Louis Weng

Hi All,

I experience the following pop up error after login to my WUG web interface when trying to access the different reports in WUG web interface.

***************************************************************************************************************************

NullReferenceException thrown in NetworkExplorer/Index Exception Dump

SystemNullReferenceException : Object Reference Not Set To An Instance Of An Object.

***************************************************************************************************************************

May i know if theres anything to fix this pop out error?

Thanks.

 

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13 Replies

OfflineWhatsUp Guru (Jason Williams) WhatsUp Guru (Jason Williams) said 21 months ago

Louis,

What version are you running?  When exactly does this happen and does it happen all of the time?


OfflineLouis Weng Louis Weng said 21 months ago

Hi Jason, i'm on version 15. Yes, it happen all the time...


OfflineJeremy McLeod Jeremy McLeod said 21 months ago

Try restarting IIS, and also try going to the device list, double-clicking on any device (which should take you to the device status page), then try browsing to any report.  I'm not exactly sure what's going on, but if there are any additional details available for that error, they'd be helpful.


OfflineAntoine Crué Antoine Crué said 21 months ago

I have exactelly the same error.

My versin is a new installation on windows 7 with local database.


OfflineLouis Weng Louis Weng said 21 months ago

May i know if theres any solutions or work around to this problem?

Thanks

Louis


OfflineWhatsUp Guru (Jason Williams) WhatsUp Guru (Jason Williams) said 21 months ago

Louis, 

Have you tried restarting IIS as suggested?  Was there no change?


OfflineRoberto Venetz Roberto Venetz said 19 months ago

I have also the same problem. v15.0.1

Could it be that the port 12312 is not so favorable?

It does not occur always. By open the Internet Explorer and then open http://127.0.0.1:12312 everything works and there are no error messages.

But if I click on the Admin Concole -> Device Status Report, then this Message will be displayed all times:

NullReferenceException thrown in NetworkExplorer/Index
Exception DumpSystem.NullReferenceException: Object reference not set to an instance of an object.
   at Nm.Web.Mvc.Explorer.SetRecent(Nullable`1 groupID, Nullable`1 deviceID)
   at Nm.Web.UI.Controllers.NetworkExplorerController.setRecent(NetworkExplorerParams parameters)
   at Nm.Web.UI.Controllers.NetworkExplorerController.Index(NetworkExplorerParams parameters)
   at lambda_method(Closure , ControllerBase , Object[] )
   at System.Web.Mvc.ActionMethodDispatcher.Execute(ControllerBase controller, Object[] parameters)
   at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters)
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
   at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClass15.<InvokeActionMethodWithFilters>b__12()
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation)
   at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClass15.<>c__DisplayClass17.<InvokeActionMethodWithFilters>b__14()
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodWithFilters(ControllerContext controllerContext, IList`1 filters, ActionDescriptor actionDescriptor, IDictionary`2 parameters)
   at System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName)

Restart did not helped.


OfflineWhatsUp Guru (Jason Williams) WhatsUp Guru (Jason Williams) said 19 months ago

Roberto,

I don't think this has anything to do with the port number you have selected.  I actually think that this issue is related to the .NET installation, although I am not 100% sure.  I would recommend a quick line to tech support to get the issue resolved.


OfflineJames Ball James Ball said 17 months ago

This just started happening to me 5 minutes ago.  I have rebooted the server but it made no difference.

Did anyone find a solution to this?

I'm also going to log a call.

James


OfflineWhatsUp Guru (Jason Williams) WhatsUp Guru (Jason Williams) said 16 months ago

James, sorry for the delayed response.  What was the result of the call?


OfflineManish Patel Manish Patel said 12 months ago

Hi I have same error before. If you are using chrome, it will defenatly gives you error. Try on firefox. It will not give you such a error. In worse case, please reinstall JVM (Java virtual machine) or install.

I am pretty sure that after doing this, your problem will gone.

Thanks

Manish

 


OfflineDebbie K Debbie K said 12 months ago

I have restarted IIS and that did not help.  I do notice as stated above that on firefox I do not get these popups. I may open a call for support on this as it's very annoying.


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Post Date:
August 10, 2011
Posted By:
Louis Weng

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