Hi,

that is because you set the action on individual monitor not the whole device. you can be alerted if any monitor(s) being down by applying the Action on the whole device from:

Device Properties > Actions

That is how it is setup.   Under device properties I have "Apply this Action Policy" defined.

I can however get this working if I do not have this selected and set to "apply to individual actions" which I leave blank.  I then for each Active and Passive monitor apply a seperate action policy.  It will just be a majot pain doing this for every device as I have 500+ to change.

Hi,

If you want to apply the policy for all monitors inside the device you should add actions here in Actions tab.

you can create your action in Action Library and then apply this action over All  or Selected Devices using Bulk Field Change.

Also, you can create create more than one policy and apply them to different groups...

regards,

Ahmed

Darren,

Double check to make sure you do not have the only execute the first action button checked in your action policy.  You will only get one action fired per machine state change if you only set up a single down time when the action is applied to the entire machine.  However, you can also set up reminder actions in your policy by specifying a later time to re-alert.  This can be accomplished in the general program options in the windows console.  This way if another monitor does go down it will be included with the next alert. 

I send emails at the following intervals:  Down 20, 60, 120, 180, etc...

thanks everyone.

Firstly the "only execute the first action button" is not checked.

So I assume that my assumion is correct and I need to apply individuial action policies for each active monitor to get around this.

Thanks again

Dear Darren,

It will be a headache to add add individual action for each Active Monitor where you need to be alerted for all.

If you case is that, you need to be alerted if any Active Monitor goes down in any device via email (for example) via the same actions as you need to send email to yourself if any active goes down for 2 min., you should do that:

1. Create Email Action in Action Library. (http://docs.ipswitch.com/NM/82_WhatsUp%20Gold%20v14.4/03_Help/27155.htm?zoom_highlight=email+action)
2. Create Action Policy with the required action as send email after down at least 2min and etc... (http://docs.ipswitch.com/NM/82_WhatsUp%20Gold%20v14.4/03_Help/creating_custom_action_policies.htm?zoom_highlight=action+policy)
3. Assign the action for Individual device or some (using bulk field change) http://docs.ipswitch.com/NM/82_WhatsUp%20Gold%20v14.4/03_Help/24811.htm

regards....

Thanks all.  

I ended up creating extra Device States so now have Down 2 mins, Down 5 mins, Down 10 mins, Down 20 mins, Down 1 hour, Down 4 hours, Down 24 hours and Down 1 week and adding to the Action Policy.    Works great!

Thanks again!